Privacy Policy

Information We May Collect

When you use our website, place an order or contact Herbify, we may receive information such as:

• Your name.
• Phone number.
• Email address.
• Billing and delivery address.
• City, province and postal information.
• Products, quantities and pack sizes ordered.
• Order and transaction information.
• Messages sent through WhatsApp or email.
• Technical information such as browser, device, IP address and website activity where collected automatically by the website.

How We Use Your Information

We may use the information provided to Herbify to:

• Receive and process customer orders.
• Confirm order and delivery details.
• Arrange shipment through delivery or courier services.
• Provide Cash on Delivery where available.
• Respond to customer questions and support requests.
• Handle returns, replacements or refund requests.
• Maintain order and business records.
• Improve the operation, security and usability of our website.
• Prevent misuse, fraud or suspicious activity.

Order and Delivery Information

To complete an order, some customer information may need to be shared with service providers involved in fulfilling the order, such as courier or delivery companies.

Only information reasonably required for the relevant service should be provided.

Payments

Herbify currently offers Cash on Delivery for eligible orders.

If additional online payment methods are introduced in the future, payment information may be processed by the relevant third-party payment provider according to its own privacy and security practices.

WhatsApp and Email

If you contact Herbify through WhatsApp or email, the information you provide may be used to answer your enquiry, assist with your order or provide customer support.

Communications through third-party services such as WhatsApp may also be subject to the privacy terms of those services.

Cookies and Website Technology

Herbify's website may use cookies and similar technologies required for ecommerce functionality and website operation.

These may help the website remember cart contents, maintain checkout sessions, improve functionality, understand website performance and protect the website.

Your browser may allow you to manage or block cookies. Disabling necessary cookies may prevent some shopping features from working correctly.

Analytics and Marketing Tools

Herbify may use website analytics, advertising or measurement tools to understand website activity and improve our services.

Where such tools are activated, they may collect information according to their own privacy practices and applicable settings.

We will update our website practices where necessary as additional services are introduced.

Sharing of Personal Information

Herbify does not need to sell customer personal information in order to operate the store.

Information may be shared when reasonably necessary with service providers supporting store operations, including:

• Courier and delivery providers.
• Website hosting and ecommerce service providers.
• Payment providers if online payment services are added.
• Technology, security and website support providers.
• Authorities where disclosure is legally required.

Data Security

Herbify takes reasonable steps to protect customer information and maintain the security of the website.

However, no internet transmission, website or electronic storage method can be guaranteed to be completely secure.

How Long Information Is Kept

Order, customer and communication records may be retained for as long as reasonably necessary for order fulfilment, customer support, accounting, legal obligations, fraud prevention and normal business administration.

Information that is no longer reasonably required may be deleted or anonymised where appropriate.

Your Information

If you believe personal information provided to Herbify is incorrect, or you have a privacy-related question, you may contact us using the information below.

Requests may need to be verified before information relating to an order or customer record can be changed or disclosed.

Children's Information

Herbify's online store is intended for customers capable of placing and managing ecommerce orders.

We do not intentionally seek unnecessary personal information from children.

External Websites and Services

Our website may contain links to third-party websites or services. Herbify is not responsible for the privacy practices or content of external services that we do not control.

Changes to This Privacy Policy

Herbify may update this Privacy Policy when our website, services or business practices change.

The updated version may be published on this page with a revised update date.

Business Information

Herbify
Abbottabad, Khyber Pakhtunkhwa, Pakistan

Email: info@herbify.com.pk

WhatsApp: +92 371 9222714