Refund & Return Policy

When a Return May Be Accepted

A return or replacement may be considered in situations such as:

• You received an incorrect Herbify product.
• The product was damaged during delivery.
• The product packaging arrived significantly damaged or compromised.
• Another verified order issue occurred that requires review by Herbify.

Opened Products

Because Herbify sells consumable herbal and food products, products that have been opened, used or had their seal compromised generally cannot be returned due to hygiene and product-safety considerations.

This does not prevent customers from contacting us if the product was incorrect or arrived with a genuine problem. Each such case will be reviewed individually.

Change of Mind

Please choose your product and pack size carefully before placing an order.

Returns simply because a customer changes their mind may not be accepted, particularly once a consumable product has been opened.

How to Request Help

To report a problem with your order, contact Herbify and provide:

• Your name and contact number.
• Your order number, if available.
• The product name and pack size.
• A short explanation of the issue.
• Clear photographs of the product and packaging where relevant.

Refunds

If a refund is approved after review, Herbify will provide instructions regarding the applicable refund method.

Processing time can depend on the payment method and any third-party payment or banking service involved.

Replacement Orders

Where appropriate, Herbify may offer a replacement instead of a refund for an incorrect or damaged product.

Replacement eligibility will depend on the circumstances of the order and the information provided by the customer.

Delivery Charges

The standard Herbify delivery charge is Rs. 250.

Original delivery charges are generally not refundable unless the return or refund is required because of an error attributable to Herbify or an accepted delivery issue.

Return Shipping

If a physical return is required, Herbify will provide return instructions after reviewing the request.

Responsibility for return delivery charges will depend on the reason for the return. If Herbify supplied an incorrect item or approves a claim relating to a damaged delivery, we will advise you regarding the return process.

Order Refusal and Failed Delivery

Customers placing Cash on Delivery orders should ensure that the recipient is available and that the provided phone number and delivery address are accurate.

Repeated refusal of confirmed orders or failed deliveries may affect Herbify's ability to accept future Cash on Delivery orders from the same customer.

Contact Information

Herbify is based in Abbottabad, Khyber Pakhtunkhwa, Pakistan.

For return, replacement or refund questions, contact us before sending any product.